Our return policy

We want you to be comfortable ordering. Here is exactly where you stand.

You can return an item if

• It arrived damaged, leaking or with broken packaging
• We sent the wrong product or the wrong pack size
• The product is past its expiry date on arrival
• The seal was already broken when the parcel reached you

Contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including delivery charges, at no cost to you.

We cannot accept returns on

• Supplements, serums or creams where the seal has been broken — this is a hygiene and safety requirement, not a technicality
• Items returned more than 7 days after delivery
• Products damaged by misuse or incorrect storage

This is standard for pharmaceutical and skincare products across Pakistan. We cannot resell an opened supplement, and we would not want to sell you one either.

If a product does not work for you

Skincare results depend on consistency and the specific cause of your concern. If a product is not doing what you expected, message us before writing it off — 0332-9418619. Often the issue is routine order, quantity used, or a mismatch between the product and your actual skin concern, and we can help you fix that.

Reactions and sensitivity

If you develop irritation, redness or a rash, stop using the product immediately and contact us. If the reaction is severe or involves swelling or breathing difficulty, seek medical attention first.

How to start a return

WhatsApp 0332-9418619 or email khurramniazi555@gmail.com with your order number and photographs. We respond within one working day.

Refund timing

Approved refunds for prepaid orders are processed within 7 to 10 working days. COD orders are refunded by bank transfer or Easypaisa/JazzCash to an account you nominate.